Terms and conditions

The terms and conditions of booking your holiday are as follows:

Booking and Payment:

  1. A booking is accepted only after we receive written confirmation from you along with full payment OR a non-refundable deposit of 25% of the value of the Travel Arrangements. (This may be waived solely at our discretion).
  2. Peak Season Bookings require a 50% advance payment of the total value.
  3. If the booking is made within 30 days of arrival in Sri Lanka, then full payment is required at the time of confirmation.
  4. Full payment OR the payment of a deposit and your written confirmation will indicate an acceptance of these terms and conditions by you.
  5. The balance payment (if any) due for Your Travel Arrangements must be paid by you not later than 30 days before arrival in Sri Lanka; If not, we may treat the booking as cancelled by you.

Price Policy:

  1. Rates and Price Variations: We reserve the right to vary prices and rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers.
  2. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes, or any other reason, you are required to pay the increase when notified by us or you may cancel the booking which may result in cancellation fees. We are not liable in any way if any increase occurs.
  3. Rates quoted are appropriate to the particular product at the time of quoting and these rates may change prior to the travel date.
  4. All prices are subject to availability and can be withdrawn or varied without notice.
  5. All prices are provided in United States dollars.

Amendments and Cancellations:

  • Any alteration or cancellation of services after your holiday has commenced can incur penalties. There is no refund for cancellations after the commencement of Your Travel Arrangements or on any services not used for any reason.
  • Reasonable changes in the Travel Arrangements may be made without notice to You if deemed necessary or advisable by Us at Our discretion.

Standard Cancellation Policy:

We must receive written notification by you of any cancellation of your travel arrangements, and it will take effect the day we receive it. The following penalties will apply:

  • Between 31 and 60 days – forfeit of deposit
  • Between 15 and 30 days – 25% of total ground arrangement cost
  • Between 08 and 14 days – 50% of total ground arrangement cost
  • 7 or Less than 07 days – no refund of total ground arrangement cost

Special Cancellation Conditions:

  • Certain accommodation and tour products will apply additional cancellation charges. These cancellation conditions and costs will be clearly advised to you in writing at the time of booking.
  • . Commercial air flight and airfare cancellation charges will be incurred by you in accordance with Airline Tariff Regulations and will vary according to the type of airfare utilized.
  • Our cancellation provisions also hereby override any conflicting cancellation provisions set out by any individual operators or suppliers used by us.

COVID-19 Rules and Regulations:

We will follow Covid-19 Rules & regulation guidelines WHO & Tourist Board protect our Client and country. Travel is a vital part of the human experience. It expands our understanding of people and cultures exponentially. Re-establishing confidence in tourism is crucial for the Industry, the destinations and communities visited, and the travelling public.

  • With global recognition, Sri Lanka has gained by effectively managing and controlling the spread of the COVID-19 within the country, potential travelers and tour groups have already inquired regarding travel into the country.
  • While welcoming such gestures of good faith by tourists, Ran lanktour Holidays (Pvt) Ltd, realizes the importance of implementing planned, organized and well-structured health protocols when resuming tourism in.
  1. Professional team with over 10 years of experience selling tours of Sri Lanka
  2. Attention to Safety and Security: Ran lank tour holidays places the utmost importance on the safety and security of their travelers.
  3. provide comprehensive guidance and recommendations, ensuring a seamless and enriching travel experience.
  4. We have the best Tour Guides and Naturalists in the industry
  5. Reliable, experienced and friendly drivers with excellent knowledge about nature, an ancient archeological and cultural sites
  6. Safety, Quality and Customer Satisfaction is our main priority •Tailor-made and customized tour packages.

Accreditations: Sri Lanka Tourism Development Authority (SLTDA): Since Ran lankaTour holidays(pvt)ltd.  is already registered under the Ministry of Tourism of Sri Lanka, it is essential to pursue accreditation from the SLTDA. Ensure compliance with local tourism standards and regulations set by SLTDA, which will demonstrate Ranlankatour holidays commitment to quality and adherence to industry guidelines. Associations: Sri Lanka Association of Inbound Tour Operators (SLAITO): SLAITO represents inbound tour operators in Sri Lanka and emphasizes ethical practices, professionalism, and industry collaboration. Joining SLAITO will provide networking opportunities, exposure to industry best practices, and credibility within the tourism community. Submit the necessary application and fulfill membership requirements to become a part of this association. Association of Travel Agents (ATA) – Sri Lanka (NTDA): ATA is an industry association representing travel agents in Sri Lanka. By becoming a member of ATA, Ranlankatour holidays can establish connections with other travel professionals, stay updated on industry trends, and enhance credibility. Ensure that you meet the membership criteria and complete the application process to join ATA. National Travel Development Agency (NTDA): Consider joining the National Travel Development Agency, which promotes and supports the development of travel agents and tour operators in Sri Lanka. Membership in NTDA can provide additional networking opportunities and industry insights. Remember to thoroughly research the specific requirements, benefits, and costs associated with each accreditation and association. Tailor your application materials and communication to highlight Ranlankatour holidays’ experience, commitment to quality, and compliance with industry standards. Regularly engage with the chosen associations, attend events, and actively participate in industry discussions to maximize the benefits of membership.

Our Story:

Ran lankaTour holidays(pvt)ltd s is an independent company registered under Ministry of Trade and Ministry of Tourism of SRILANKA. We provide quality and satisfying travelling experience to everyone who wishes to come to Sri Lanka. Since our inauguration we have grown in leaps and bounds to reach the pinnacle of success in providing your all kinds of travelling requirements. Our tours are well planned to satisfy the customer demands and take you safely to number beautiful destinations in the country. Our head office is currently based in Gampaha, Sri Lanka where we cater the local and international travelers from every nook and corner. We provide:

  1. Budget and Luxury tour organization and accommodation
  2. Tour guides and lecturers
  3. Transportation throughout your journey
  4. Event management including special packages
  5. Customize Tour packages
  • Accommodation included We provide Accommodation for hotel (in different cities as per the itinerary) on Luxury Hotels & Nice Standard Sharing Boutique hotel & accommodation (star hotels)
  • Flights Not Included Flights before and after the tour are not included in the tour price. You can organize your flights separately at any point.
  • Guide included We provide you with a English speaking guide Or chauffeur guide & will also act as your driver. Reliable, Experienced and friendly with excellent knowledge about nature, an ancient archeological and cultural site on day to day basis monitoring and communicating with drivers and guests for smooth

Meals included

  1. According your tour Booking We will provide meal plan
  2. BB- Breakfast Only
  3. HB – Breakfast & Lunch, or Dinner Include
  4. FB – Breakfast, Lunch, Dinner
  5. which you will be spending the night in Hotel & tour package you will be entitle meal plan
  6. If you are willing to choosing Vegetarian and Halal food options on request. Simply let our Customer Support team know the food option that you prefer.

Insurance

  1. Big Tour Not Include Travel insurance is not covered in the tour price. You can organize travel insurance with your preferred insurance company. We recommend World Nomads, a company recommended by Lonely Planet. You can check out the details here
  2. Small tours Include Local insurance for the vehicle. Passenger insurance cove

Transport

We will be provided Safety, Quality and Customer Satisfaction Experience driver & Luxury van, Car, bus with A/C Transports provide to our value clients and free Wi-Fi. All vehicles will have baby seats available if needed. Airport pick up & Drop

Optional Extras Cost of Service on Request

Safari Jeep we can arrange Half Day or full Day (full day-lunch+ snack tickets +jeep +2person) price 180 U$ per National Park Half day (ticket+Jeep+2person) 95 U$ price whole watching dolphin watching Also apply as your wish

Prices

 Prices may vary plus/minus depending on the season Other included

Taxes

  1. All government taxes and service charges Welcome the guests at the Airport by a Travel Representative
  2. Accommodation on double sharing HB basis at hotel. But as you choosing Meal plan will be changed according your
  3. All Local Transfers and Sightseeing by an air-conditioned vehicle throughout the tour Highway Tolls
  4. All Local Taxes
  5. Airport pick up & Drop Other not included
  • Tickets for various activities, such as: Medical and insurance tickets to gardens, orphanage, boat rides, Safaris, massage, laundry, trips mini bar, shopping lists etc.
  • Any phone calls made locally or internationally. If you prefer calling us it will be free of charge and for others hotel will charge.
  • Price list for entrance tickets per 1 person (does not include in the tour cost)